Returns + Refund Policy
We want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return and we are here to make this as easy as possible for you.
GAINS BY FIRE MEMBERSHIP REFUND GUARANTEE:
Our membership refund policy lasts for 3 days.
If 3 days has gone by since your membership purchase then unfortunately, we can't offer you a refund.
To complete your refund, we require a receipt or proof of purchase.
For any questions or concerns please email us at [email protected] or you can contact us via live support chat.
GAINS BY FIRE PRODUCT REFUND GUARANTEE:
If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:
To be eligible for a refund, your item must be sealed and unused in the original packaging and in the same condition that you received it.
The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).
All refund issues are processed through Gains By Fire's Support Team which you can reach via live support chat or by emailing [email protected] It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorization Number which is obtained from a member of our Support Team. We will also provide the nearest location to you where you can send your item(s) back.
If you request a refund, the purchase price excluding delivery charges and/or discounts will be refunded to you using the original payment method. This will be processed within 5 - 7 business days once we have received back the item and are satisfied with the condition.
Please note that under no circumstances can we refund onto another credit/debit card for security reasons.
GAINS BY FIRE PRODUCT RETURN/EXCHANGES GUARANTEE:
Our product returns and exchanges lasts for 30 days. If 30 days have gone by since your purchase, then unfortunately we can't offer you a exchange.
To be eligible for a exchange, your item must be sealed and unused in the original packaging and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as: food, flowers, newspapers, or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
In some specific circumstances we offer store credit if a return is not viable/possible.
Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us.
If the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos of the issue to us via live support chat or by email [email protected]
Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team.
Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.
RETURN/REFUND SHIPPING COSTS:
All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable.
Please also note that you are responsible for the shipping costs for returning your item. We do not provide return labels at this time. For more information please contact
Please make sure to double check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been shipped and you have received your shipping confirmation we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse.
ORDERS MARKED AS DELIVERED BY DOMESTIC POSTAL SERVICE:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post/AusPost etc.) to the correct address provided upon ordering but has not successfully arrived to you we will endeavor to resend a replacement order to you (this is left to the discretion of GainsByFire.com) however in this specific scenario we cannot issue a refund. Please contact us ASAP so we can help at
[email protected]gainsbyfire.com. Each case is different so be sure to include all relevant information when contacting us.
Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:
Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.
Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at
CLEARANCE & FINAL SALE ITEMS:
Only regular priced items may be refunded, If an item has the *Clearance* or *Final Sale* disclaimer in the description it cannot be refunded unless it has been deemed to be defective.
WELCOME EMAIL COUPON USE:
As a thank you for shopping with us we regularly email welcome coupon codes for you to enjoy on our site. They are for use on your second order ONLY or any subsequent order made after that. Please note we CANNOT cancel your first order in order that you may use a welcome coupon code on an order made directly afterwards. You are free however to use a welcome coupon code as soon as you wish once your first order has been processed.