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COVID-19 Alert

(Updated May 2020)

COVID-19 UPDATE

In light of the unprecedented, global response to COVID-19, we want to provide you an update on how this situation may impact becoming a member.

To help, we have put together new FAQs specific to COVID-19 below. If you still need to contact Gains By Fire Support, please know that our customer service teams are working tirelessly to answer you as quickly as possible. However, we would like to ask for your patience and understanding as this is an ever-changing situation. Please refrain from contacting us multiple times about the same issue as this can cause further delays.

We thank you again for your patience and understanding during these challenging times.

How we help?

In the mist of these challenging times we are selling a COVID-19 Relief T-shirt so that all proceeds will go towards HELP USA. 

You don't need to be a member to order the shirt.

Can I still become a member?

No, due to COVID-19 we are not accepting/allowing any new members to join at this moment. Existing members can still have access to everything we provide and they can also order as many products as they like from our store.

Is my delivery going to be delayed?

Our goal is to fulfill orders within our usual timeframes. However, delivery times are dependent on the capabilities of our delivery partners as well as any government’s recommendations or regulations towards self-isolation. We are a global marketplace, and it is possible that delays in Europe could impact delivery times to the United States, for example. 

Can I change my delivery address on an existing order?

This may be possible in some but not all cases. Please contact us as soon as possible if you need to update your delivery address. Please refrain from submitting multiple cases as this can cause further delays.

Where can I get updates on my order?

To check out the current status and delivery tracking of your order, visit gainsbyfire.com/account.

You can also follow UPS and DHL service alerts to keep up to date on COVID-19 shipping delays.

UPS Service Alerts
UPS Important Updates
DHL Important Information
DHL Global News Alerts

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